Frequently Asked Questions
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please contact our customer service team to initiate a return.
How long does shipping take?
Standard shipping typically takes 5-7 business days within Australia. Express shipping options are available at checkout for faster delivery.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package's progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.
How do I contact customer support?
You can reach our customer support team via email or through the contact form on our website. We typically respond within 24 hours.
Can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request if the order hasn't been processed yet.
Do you offer gift wrapping?
Yes, gift wrapping is available for an additional fee. You can select this option during checkout.